b'QUALITY COVID RESPONSEIMPROVING TOGETHERDeliveringexceptionalpatientPIVOTING TOGETHERWhenitcountedmostin careisournumberone 2020and2021,wewerethere With a comprehensive approach to quality, SCP Health priority,evenintimesofhighAmidst the COVID-19 pandemic, SCP Health remained forourpartners,ourclinicians, continued to perform at best-in-class level in 2021. volumeandextremestress. focused on the mission to deliver exceptional patient care.andourpatients.WeUsing our core services as our foundation, we impactedSCPHealthhasexperienceworkingacross At the onset, as an immediate unwavering response, we supportedourcliniciansandenabledhealth across the continuum of care, expanding ournetworkstomanagevolumevolatility set processes and funds in place to provide PPE to allpatientcarewhileovercomingshort-reach and extending our impact to meet patients bothwithoutsacrificingqualityorpatient clinical-facing teamsphysicians, nurse practitioners,termobstacles,includingprovidingfullinside and out of the four hospital walls.experience.Ouroperationalexpertise physician assistants, and operations staff, and providedPPEtoallofourcliniciansandenrollinghelpsustoquicklyadapttoevolvingneeds 1.2M units of PPE, enabling continued care for patients2,680newprovidersinspiteofstaffingandcontinueprovidingbest-in-classcare. while ensuring the safety and wellness of our clinical teams.shortages.Wekeptourfocusonthepresentandfuture,lookingaheadtotheBeverly Gladney, MDEfforts during the pandemic allowed us the opportunity tonextphaseofhurdles,collectingdataExecutive Vice President innovate and create better methods, processes, strategies,todevelopnewprocesses,andfindingChief of Clinical Quality and Education and ultimately, solutions. Our agility helped us adapt theflexiblesolutionstomatchchangingday-to-day framework to the constantly changing needs of 98 % 97 %our patients, clinicians, employees, and clients.needssowecancontinuetobethereeverystepoftheway.MIPS CLINICIANSCORES RETENTION Together, we continue to move forward, powered by ourJim Guidry 91 % 95 % collective passion for delivering exceptional patient care. Emergency and Hospital Medicine ServicesPresidentOVERALL CLIENTHCAHPS SATISFACTION** Including clinical leadership, responsiveness, communication,and staffing/coverage models22 23SCP HEALTH 2021 ANNUAL REVIEW TOGETHER, WE HEAL'