b'A MESSAGE FROM OURENTERPRISE CHIEF MEDICAL OFFICERWhile 2021 was more challenging than any of us thought possible, I am thankful to work with an unbelievable team of clinical professionals that stayed true to our mission, provided healing and hope for our patients and for each other, and found solutions, no matter what.Our tenacity and commitment allowed us to make a difference, continuously improve, and deliver value to our clients, our clinicians, and our patients. Even during a global pandemic. I have never been more humbled and more motivated by the courageous work of our clinicians. Our physicians, nurse practitioners, and physician assistants risked their own health and resilienceday after day - to be there for our patients. Together, we providedThere is nocare to over 1.5 million patients affected by COVID, while also providing exceptional, every day, acute unscheduled care. Considering the unprecedented conditions, that was no small feat. Great teamwork. Remarkable courage. Remarkable compassion.substitute for aEspecially during a global pandemic.humble, deep, Our work in hospitals, emergency departments, and beyond gives us the privilege of being the clinical backbone and safety net for hundreds of communities. With this privilege, we and firm resolvealso inherit the responsibility to respect our own mental, physical, and emotional health, to get health careso we can continue to care for the health of others. Even during a global pandemic.right for all of In 2021, we used our unique vantage point to call for transformation, growth, and a renewed commitment to excellence. We advocated for sustainable, patient-centered our patients. systems that will benefit patients and clinicians well into the future. Even if there is another global pandemic.In 2022, we will feel more stability in our world. But as always, we will face realities and make new adjustments. We will still be defined by our agility and courage, while we manage things we cannot control. Where we can, we must innovate, always looking for new and better ways to deliver care, but never forgetting to first care for the patient in front of us.Even during a global pandemic.Along the way we will continue our long history of supporting our clinicians and aligning our teams while also meeting or exceeding our clinical targets.We will focus on reducing variability and trending positively, to continue to deliver exceptional outcomes and creating value for our partners. I truly believe that the world of health care needs us now more than ever. There is no substitute for a humble, deep, and firm resolve to get health care right for all of our patientswherever they may be in their health care journey.Be safe.And be well. Randy Pilgrim, MD, FACEP, FAAFP Enterprise Chief Medical Officer'