“My daughter and I had a very positive experience at SSM Health—Lake St. Louis emergency room. Every person we came in contact with treated us with respect and professionalism. From the moment we walked in the door, each person involved in the care of my daughter went above and beyond what I would expect at a visit to an emergency room. Even the gentleman who escorted my daughter to the imaging area was so kind and thoughtful.”
Free patient satisfaction improvement guide
Get nine strategies to drive satisfaction and improve patient perceptions of care in the Emergency Department plus two examples of successful satisfaction improvement campaigns.