We help deliver and maintain a healthy, happy, and engaged hospital community.
Running emergency departments, managing hospital programs, finding quality staff—your job isn’t just to deliver great patient care. Ultimately you must keep your providers, support staff, patients, and the community at large satisfied with your services.
But monitoring feedback and understanding how to institute positive change can be challenging in the fast-paced world of healthcare. At SCP, we stand side by side with you to achieve your goals and believe that satisfaction for patients, providers, and the community at large can only grow from a foundation of top-quality care.
Tools and strategies to improve satisfaction
Remain competitive in your market by ensuring your patients, staff, and providers are all highly satisfied. SCP offers tools to help you create the ideal ecosystem for creating optimal service experiences:
- Provider Portal, a robust resource for tracking performance, accessing treatment protocols, continuing education, and more
- Patient Surveys to understand patient satisfaction and care quality levels at all times
- Provider Concierge Program to support providers from onboarding through daily workflow and beyond
- Client reports and dashboards for greater visibility into emergency department and inpatient services
Patient experience is a vital metric to measure payment systems for quality. SCP recommends 5 ways hospital executives can drive patient satisfaction excellence in the ED.
The cost of negative patient experiences
Why is patient satisfaction important? Approximately 7% of patients reportedly switch providers due to negative patient experiences. This translates to approximately $100 million in annual revenue loss per hospital.1 Do you know your patient retention rates?
“My daughter and I had a very positive experience at SSM Health—Lake St. Louis emergency room. Every person we came in contact with treated us with respect and professionalism. From the moment we walked in the door, each person involved in the care of my daughter went above and beyond what I would expect at a visit to an emergency room. Even the gentleman who escorted my daughter to the imaging area was so kind and thoughtful.”
- Accenture. Losing patience: why healthcare providers need to up their mobile game. https://www.accenture.com/t20151209T041016__w__/sa-en/_acnmedia/PDF-1/Accenture-Losing-Patience-SA.pdf. Published 2015. Accessed July 12, 2016.