SCP's Strategy

SCP’s patient engagement team helped the facility improve scheduling, reduce nonclinical errors, and increase referrals by:

  • Educating local employers on employee healthcare needs by embracing more health screenings and wellness activities
  • Empowering the hospital to cost-effectively coordinate and facilitate employer-sponsored employee health needs and encounters
  • Building a new process for ensuring information accuracy in scheduling, registration, billing, and visit reporting
  • Providing consistent, detailed reports about where the facility was missing out on referrals, and strategies for capturing referrals in the future
Medical professional discussing with a patient.
Partnership Impact

Increased Volume of Referrals

Within just two years of implementing the changes that SCP’s patient engagement team advised and set in motion, the facility realized the following positive effects:

  • 96% increase in initial provider visits
  • 116% increase in follow-up visits
  • 71% increase in general/preventative health visits
  • 600% increase in imaging visits
Medical professional discussing with an elderly patient.
Partnership Impact

Increased Community Engagement

Within just two years of implementing the changes that SCP’s patient engagement team advised and set in motion, the facility realized the following positive effects:

  • 34 new employer relationships with 8,690 covered lives
  • 50 new health events with 1,086 participants in total
  • Total ROI of over $288K