In March 2020, one of the nation’s largest telehealth companies turned to SCP Health (SCP) for supplemental staffing support due to the massive spike in demand during the early stages of the pandemic.
Early in the partnership, the client recognized SCP’s potential as a long-term strategic partner that could support their strategy of evolving from managing a loosely affiliated group of nearly 10,000 clinicians toward a tighter, high-quality, more engaged network.
As a team, a large-scale staffing operations outsourcing arrangement was developed, making SCP accountable for ensuring high-quality physician coverage through sourcing, recruiting, and scheduling clinicians to cover the daily volume forecast and meet SLAs for wait times and patient satisfaction.
A critical tool to the partnership’s continued success is the utilization of SCP’s proprietary app – mySCP – a secure mobile and desktop-enabled clinician engagement management platform developed by SCP that allows
- Streamlined online recruiting and onboarding process to drive provider satisfaction
- Continuously monitored license status, eligibility, and sanctions reporting
- Renewal notifications automatically sent to clinicians
- Online documentation collection