A 371-bed, not-for-profit facility in Arkansas was struggling with both the inadequate performance of their current Emergency Medicine (EM) local provider group as well as the lack of structure in their Hospital Medicine (HM) program. To address both of these challenges, the facility chose to partner with SCP Health (SCP). GOALS Increase community access by reducing EM LWOT and door-to-provider times Build an organized HM program with improved LOS, case mix index, and wRVUs.
As SCP entered the partnership and began evaluating the facility’s processes more closely, several inefficiencies were immediately flagged. The ER had been entirely siloed into equal parts critical and non-critical, meaning that many “trauma” ER beds were often left unoccupied and related providers seeing few patients, even though the waiting room was filled with patients needing care. Additionally, the HM program was undeveloped, with little to no focus on quality metrics, handoff best practices, or documentation.
SCP Health collaborated with leaders and providers to quickly implement several necessary changes.