Strategy

Emergency Medicine

  • Hired full clinician staff to replace local group after contract expiration
  • Eliminated siloes on day one and reestablished unity between providers
  • Opened a 12-hour urgent care center across the street to care for lower acuity patients, staffed with nurses (who performed medical screening exams) and led by a mix of physicians, NPs, and PAs
Strategy

Hospital Medicine

  • Recruited a Medical Director and three other high-performing physicians who had previously worked at this facility to be the foundation for a new, stable, engaged group of providers
  • Invested in Clinical Documentation Improvement certification for one physician to serve as an advisor and drive documentation education and transformation efforts for both providers and case managers

SCP Health collaborated with leaders and providers to quickly implement several necessary changes

EM

  • Hired full clinician staff to replace local group after contract expiration
  • Eliminated siloes on day one and reestablished unity between providers
  • Opened a 12-hour urgent care center across the street to care for lower acuity patients, staffed with nurses (who performed medical screening exams) and led by a mix of physicians, NPs, and PAs

HM

  • Recruited a Medical Director and three other high-performing physicians who had previously worked at this facility to be the foundation for a new, stable, engaged group of providers
  • Invested in Clinical Documentation Improvement certification for one physician to serve as an advisor and drive documentation education and transformation efforts for both providers and case managers

EM/HM

Established a Joint Operating Committee which gathered clinical leaders together once a month to review metrics, develop action plans, and hold teams/individuals accountable for their performance and initiatives

SCP Health collaborated with leaders and providers to quickly implement several necessary changes

Hospital Medicine
Emergency Medicine
EM/HM

Impact of SCP Partnership

Emergency Medicine
Hospital Medicine
  • LWOT: Decreased from 9% to 2%
  • Door-to-Provider: Decreased from 60 to 30 minutes
  • LOS: Reduced from 6 to 5 days (3.8, if outliers excluded)
  • Case Mix Index: Increased from 1.3 to 1.6
  • wRVUs/visit: Improved from 1.7 to 2.1