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Stethoscope
November 12, 2021

Transcending Patient Satisfaction: The Lifetime Value of Patient Loyalty

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While patient satisfaction scores undoubtedly help gauge the experience from a single episode, they ultimately fall short of a larger, more important goal: to get patients to see the health system and its providers in a spirit of long-term partnership and collaboration. Instead of focusing on episodic patient satisfaction, the way to create real value is to earn patients’ loyalty.

In this white paper, you’ll find:

  • A framework for starting the shift to patient loyalty
  • The top five loyalty drivers you can influence
  • Three domains of change that will help earn patients’ trust beyond a single episode
Related Topics
  • Care Delivery
  • Communication
  • Data and Analytics
  • Emergency Medicine
  • Hospital Medicine
  • Operational Advancement
  • Patient Engagement
  • Patient Loyalty
  • Patient Satisfaction
  • Post-Acute Care
  • Quality Metrics
  • Sustainability
  • Telehealth
  • Value-Based Care
  • Virtual Health

Relevant ResourcesView All

eBook

9 Steps Providers Can Take To Influence Patient Loyalty

Awareness of unconscious bias
White Paper

Patient Loyalty Through the Emergency Department

4 Ways to Foster Better Doctor-Patient Communication and Improve Patient Satisfaction

Guide

5 Ways Hospital Executives Can Improve ED Patient Experience

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  • Using Data to Improve Patient Experience
  • Patient Loyalty through the Emergency Department
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