Scalable approaches that prioritize acute patient care while achieving strategic goals.
Streamlined management and virtual care solutions to maximize efficiency.
Intensivist staffing and management, leveraging technology for quality care.
Solutions to align and integrate processes and understanding across departments.
Leverage technology to expand coverage & support both in and outside of the hospital.
Engaging with patients for proactive planning and preventative health.
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Seeing a patient as quickly as possible upon entry into the emergency department (ED) is critical. The efficiency and workflow of having a clinician in triage affects every portion of the patient care journey.
Teletriage is a way to maximize resources at the literal front door of the ED.
Still a relatively new concept, there are several questions and concerns that regularly come up in discussions about this supportive coverage model.
A: The standard team triage system has an NP/PA stationed in the triage area that works closely with the triage nurse, doing a brief examination and history to get initial orders in and the patient workup started. Similarly, teletriage allows a clinician and the nurse to see patients, quickly and simultaneously, and get a jumpstart on their care, via a teletriage cart.
A: Yes. There is a small team of off-site teletriage clinicians, and in most cases, the clinicians will regularly cover the same hospitals to build relationships and rapport with their in-person counterparts.
A: Teletriage has the potential to double the amount of patients clinicians can see. With the improved workflow, the virtual clinicians can see 8-10 patients per hour without negatively impacting quality.
A: Absolutely. For the smaller census, teletriage allows clinicians to cover more than one hospital at a time, so even smaller hospitals can have a dedicated clinician in triage. EDs can also immediately request another clinician and get extra assistance during demand surges.
A: With better front-end resource deployment, virtual clinicians can quickly address patient concerns and boost metrics with reduced door-to-provider times and LWOT rates. Teletriage model also creates a new avenue for reassessment, following up with patients after initial orders have been carried out before being moved back to an ED room.
A: Teletriage is most successful when the hospital or health organization has a fully integrated EMR system, a supportive IT team, and a culture of open communication.
