A large system in Georgia had two ongoing Emergency Medicine (EM) partnerships with SCP Health (SCP)—both of which were leading the way in quality metrics across the health system’s EM programs. After acquiring a new facility, system leadership realized the value SCP could offer by leading a quality performance transformation in this newly acquired local community hospital’s Hospital Medicine (HM), ICU, and EM programs. Ultimately, the system chose SCP for this important venture because it needed a dedicated and responsive partner with deep experience in all three areas.
Goals & Objectives
Improve the new facility’s reputation by achieving proven, objective evidence of quality in its HM, EM, and ICU programs.
SCP developed strong relationships with the Medical Directors and executive teams over the facility’s EM, HM, and ICU programs by listening closely to their concerns and customizing tactics to address them. The system and facility leadership benefited greatly from having a comprehensive partnership across all three programs– significantly increasing efficiencies and decreasing administrative burden.