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- Care Delivery
Innovative care models revitalize organizations and improve quality.
- Clinical Staffing
Support beyond traditional recruiting and staffing to include onboarding, credentialing, and clinician growth and development.
- Clinical Workforce Optimization
Staff, engage, and optimize clinicians and clinical operations.
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- CAPABILITIES
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- Care Delivery
Innovative care models revitalize organizations and improve quality.
Clinical StaffingSupport beyond traditional recruiting and staffing to include onboarding, credentialing, and clinician growth and development.
Clinical Workforce OptimizationStaff, engage, and optimize clinicians and clinical operations.
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- Documentation & Revenue Cycle Management
Proven strategies that maximize revenue opportunities while reducing administrative burden.
Virtual HealthLeverage technology to expand coverage & support both in and outside of the hospital.
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- Advanced Care in the Home
An extension of your health system, bringing high-quality, acute patient care into the home.
Clinical IntegrationSolutions to align and integrate processes and understanding across departments.
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- Emergency Medicine
Scalable approaches that prioritize acute patient care while achieving strategic goals.
Critical Care MedicineIntensivist staffing and management, leveraging technology for quality care.
Hospital MedicineStreamlined management and virtual care solutions to maximize efficiency.
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- Urgent Care
Technology & tools to plan, staff, and manage profitable urgent care centers.
Primary CarePatient-centric approach to make integrated, accessible health care available to communities.
Retail HealthReduce administrative and staffing burdens for cost-effective health centers.
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- Patient Engagement
Grow your patient base with brand recognition and direct-to-employer marketing.
Telehealth & TelemedicineExtend quality, cost-effective, compliant, and specialized virtual care.
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Featured
The No Surprises Act… FULL of surprises!- Resources
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Blueprint for COVID-19 Recovery
Rebuild Phase 1 - Prioritization and Restoration:
60 to 90-Day ApproachChallenge: Shelter-In-Place Order and Social Distancing Guidelines
Strategic Steps to Take:
- Promote specific messaging that restores confidence and inspires patients – Remind them, “we’re open, safe, and more prepared than ever”
- Embrace cautions, assist with compliance, and model a high degree of cooperation
Challenge: Ambiguity, Misinformation, and Evolving Facts Causing Fear and Uncertainty
Strategic Steps to Take:
- Provide off-site testing
- Deliver timely information, credible guidance, and consistent messages on current recommendations for public community
Challenge: Healthcare Environment Changes
Strategic Steps to Take:
- Address provider burnout and fatigue
- Institute real-time data to inform staffing plans
- Optimize communication for providers, including real-time alerts and protocol adjustments
Challenge: Accumulated Demand for Healthcare Services
Strategic Steps to Take:
- Increase capacity for planning scheduled services; anticipate and address potential excess demand
- For acute or unscheduled services: high-touch and patient engagement approach
Rebuild Phase 2: Evolution: Beyond 90-Day Approach
Challenge: Provider PTSD, Low Impact Roles for Future, Staff "Supply" Affected
Strategic Steps to Take:
- Develop leadership, people, and culture
- Cultivate long-term wellbeing for providers and hospital staff (workforce wellness programs, safe practice environments)
- Rely on innovative solutions (virtual care)
Challenge: Brand Differentiators Altered
Strategic Steps to Take:
- Redefine brand perception
- Evaluate long-term loyalty influencers
Challenge: Unknown Long-Term Patient Trust, New Access Points, Patient Uncertainty
Strategic Steps to Take:
- Sustain patient loyalty and demand for services
- Expand capabilities
- Recapture share
Challenge: Next Outbreak/Spike, Another Round of Consolidation
Strategic Steps to Take:
- Fortify for future turbulence
- Examine strategy, data, and partnerships
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