The healthcare industry is quickly becoming an “experience economy,” where health systems are having to compete mostly on the basis of customer experience. Therefore, the way to create real value is to earn patients’ loyalty – in which providers play a key role.
Our Providers’ Guide to Influencing Patient Loyalty tackles nine steps providers can take to impact five of the more subjective drivers of patient loyalty:
- Previous experience
- Best doctors/nurses/staff
- Compassion/personalized care
- Reputation/brand strength
- Family/friend recommendation
Download your guide today, and experience the positive impacts of patient loyalty.