Hospital customer service and convenience
Customers expect businesses to have a central line they can call for answers, appointments, and customer service. But many hospitals don’t have the resources to offer this convenience to patients.
SCP’s provider and physician referral line allows you to help patients find and access all of your hospital services. Managed entirely by an SCP Health customer service team, this call center can be marketed to the public as a single line for all patient needs.
- Promotion of 24/7 patient access
- Enhancement to patient experience
- Warm-lead appointment transfers
- Class scheduling
- Centralized number for community members with questions, concerns, or suggestions