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Customers expect businesses to have a central line they can call for answers, appointments, and customer service. But many hospitals don’t have the resources to offer this convenience to patients.

The Physician Referral Line allows you to provide a care coordination call center for all hospital services. Managed entirely by an SCP customer service team, this phone number can be marketed to the public as a single line for all patient needs. 

Hospital value

  • Promotion of 24/7 patient access
  • Enhancement to patient care experience
  • Warm-lead appointment transfers
  • Class scheduling
  • Centralized number for community members with questions, concerns, or suggestions
Physician Referral Line

Providing support to community employers

A New Mexico facility used the Physician Referral Line as part of an SCP-led initiative to grow partnerships with local businesses and optimize patient navigation. This case study shows how the Referral Line brought in a steady stream of new patients and positively impacted the facility’s bottom line.

“All of the services provided by SCP are value-added. Service coordination is hands down one of the most valuable components of the program.”