Hospitals and health systems will be grappling with the effects of the global COVID-19 health crisis for a long time to come.

As hospital operations continue to evaluate the impact the pandemic has had on the overall healthcare environment so far, administrators and clinicians need to:

  • Evaluate the effect of COVID-19 on their patient interactions
  • Identify what trends or lessons are emerging during the crisis that could help improve patient experience and patient satisfaction
  • Realize long-term impact of the pandemic that will need to factor into patient approaches moving forward

The purpose of this post is to help hospital leadership focus on lessons learned thus far in improving overall patient experience.  

Influence of COVID-19 on Patient Interactions

A combination of fear, misinformation, process changes, restricted visitation, and many other factors certainly impacted the way patients perceived healthcare throughout the pandemic.

One major challenge for the healthcare...